Basic rules for renting Viljandi apartments or frequently asked questions
Please read the following 6 points for answers to the questions you may have:
1) Read the FAQ in full.
2) Register as a user.
3) As a user, you can simulate a booking to see how, for how long and under what conditions you can rent the apartment you want, and what the deposit will be.
4) Most of the apartments have pictures and virtual tours giving you an in-depth overview of the apartment you are interested in, as well as the size of each apartment in square meters and its location in the building.
5) If this is not enough, then it is only possible to see in person the apartments that are VACANT at the time, otherwise you will have to wait until the desired apartment becomes vacant.
6) If everything is suitable, you should make a reservation for the desired apartment with suitable dates and pay the corresponding advance invoice.
Why do I need to register?
Creating an account is free and does not commit you to anything.
Once registered, an account will be created for you to keep track of your bookings, rent furniture if needed, book parking spaces and storage facilities. Through your account, you can order a movingl service and, if necessary, request an extension of an expiring booking.
When booking a new apartment, all the customer's details are automatically entered in the contract.
The customer's details are used only internally and are not passed on to third parties.
How far in advance can I book an apartment?
You can reserve an apartment 15 days in advance on our website. This means that you can postpone the start of the move-in period as well as the start of the rent payment period by 15 days if you don't need to move in immediately. This also applies to newly vacant apartments.
When do I have to pay the first bill?
The first invoice will be issued to you automatically when you make your booking. The invoice will include the rental payment from the start of the contract (current and next month), the deposit and the contract fee. If additional furniture is ordered, or a storage space and parking space are rented, these amounts will also be included in the first invoice.
The first invoice must be paid within 2 working days of the booking being made and the rental contract being signed. If you do not pay the invoice within 2 working days, the apartment you have booked will automatically become vacant and will be available on our website for anyone who wants it.
The payment must be received on our account before 15.00 on the second working day so that we can check the receipts before the end of the working day. If you are in any doubt that your payment will not reach our account in time, please send us a payment confirmation for your first payment.
If the first payment is too high?
On our website, you will be charged the first rent once you have selected the apartment you want to rent. If the final amount is too much for you to pay in one payment, it is possible to pay the deposit and the contract fee in three equal installments. This assumes that you also have a guarantor when you sign the lease who will share the obligations of the lease with you. Further instructions will be available when you book your apartment.
Deadline
The duration of the contract is one month from the date of booking until the end of the following month, i.e. from about 1.5 months to 3 years.. If the rental period is less than 6 months, a one-off surcharge will be added, which is the amount of one month's rent. The surcharge is applied because short-term rent is more expensive than long-term rent.
If the tenant wishes to continue to live in the same apartment after the expiry of the lease, he/she will have to sign a new lease agreement. This can be done by renewing the corresponding reservation in your account underMy reservations, preferably 3 months before the end of the lease. 2 months before the end of the lease, the tenant will lose his/her priority right to renew the lease and the apartment will be available for pre-booking to all.
Early termination of the contract
It is possible to terminate the contract before the agreed deadline by giving at least 2 months' notice.
Residents
All residents must be fixed in the tenancy agreement. Subletting is not allowed (including Airbnb, etc.). If there are more people living in the apartment than the number stated in the tenancy agreement, you risk early termination of the tenancy.
How many people can live in an apartment?
We assume that one adult lives in an apartment of less than 20 m2. In a 21-32 m2 apartment 2 adults and in a 33 m2 apartment 3 adults. The exact conditions are set out in the rental contract for each apartment. However, if more than the maximum number of people are to be accommodated in the same apartment, an extra €25 per adult per month will be added to the rent.
Pets
Pets are allowed as long as they do not disturb the neighbors and do not spoil the furnishings. Pets must be fixed in the tenancy agreement.
Rent
The first rent payment consists of the rent for the current month and the rent for the following month. Thereafter, the rent for the current month will be due on the 20th of the preceding month.
Rental price
The rental prices of our apartments are set out in the apartment information and we do not change them during the rental period of the contract. After the end of the lease, the landlord may change the price.
Deposit
The amount of the deposit is 1.5 months' rent. For example, if the rent is €250 per month, the deposit is €375.
The deposit will be paid back to the tenant within 2 months of the termination of the contract, once all the tenant's obligations have been fulfilled.
Foreigners and legal entities have to pay a deposit of 2.5 months' rent.
Contract fee
The contract fee is €120 for individuals and €120 for legal entities. Prices include VAT. If, at the end of the contract period, a new contract is requested or if changes are made to an existing contract, a new contract fee is payable.
Viljandi apartments have the right to change the amount of the contract fee without prior notice.
Background check
We give you the choice of either sending us your own credit report, which can be ordered from creditinfo.ee and will cost you around €2.5, or we can do it for you, but you will have to pay a €10 fee.
If you have a guarantor they will also have to submit a credit default report. More detailed instructions are found in the tenancy agreement.
If you have booked an apartment on our website and signed a tenancy agreement, the landlord is not obliged to sign a tenancy agreement with you if your background check shows that you have payment problems or some other reason why we do not want to sign a tenancy agreement with you. The landlord has the right to ask for a guarantor for your tenancy.
Register of payment defaults
If you have not paid your debt within 45 days, we will enter your debt in the register of payment defaults on the creditinfo.ee website. See the lifecycle of a payment default on the creditinfo.ee website.
Extraordinary termination of a contract
The main reasons for the extraordinary termination of a lease are:
• If the tenant is 31 days in arrears, the tenancy will automatically end and the tenant must move out within 3 working days.
• If the tenant is having a party in his/her accommodation or is seriously disturbing his/her fellow tenants, and this is a recurring activity, the notice period for termination is 3 working days.
• If the tenant or his/her guests smoke in the apartment, on the apartment window, balcony, corridor, outside the front door or in the car park, the notice period is 10 days.
• If the apartment smells of any other noticeable odor, such as dampness or smoke, caused by the tenant's personal belongings and actions, the notice period is 10 days.
Rules of use
The tenant must read and follow the rules of the house and the cleaning instructions. The tenant is responsible for the regular cleaning of the apartment, its surfaces, furniture, plumbing and electronics. The tenant will be responsible for the cost of any deficiencies due to dirt and lack of regular maintenance. The tenant is also responsible for replacing the batteries in the smoke detector and the lights in the apartment during the rental period. The landlord is entitled to invoice the tenant for any failure to replace them before returning the apartment to the landlord.
Smoking
Our houses are smoke-free. Smoking is only allowed in the smoke houses in the car parks at Suur-Kaare 33, Puiestee 12 and Pärnu mnt 35a. Smoking is also forbidden on apartment windows, balconies, under windows and in front of staircases. In case of non-compliance, we have the right to terminate the current tenancy agreement. If you have smoked in the flat, you will have to pay for all the sanitary repairs and for the soft furnishings if they were rented from us.
Age of the tenant
On our website, you can rent an apartment from the age of 20..
You can rent an apartment from the age of 18 if you have a guarantor for the rental contract who is at least 20 years old. The guarantor is liable for the tenant's obligations if the tenant fails to fulfill his/her contractual obligations.
Internet and TV
Internet and/or TV contracts are signed by the tenant with the service provider. All of our apartment buildings have internet access.
Car parking and storage spaces
Each apartment has a map of the parking area and information on the availability of vacant parking spaces. The same information is available for storage spaces. Parking spaces and storage spaces are available for an additional fee. A garage can be rented in the courtyard of the Post 9a building. More information on our website, when booking the apartment.
Furniture
On our website, you can rent furniture to furnish your apartment for an extra fee. More information when booking the apartment.
Transferring your home
In the tenancy agreement, under point 5.5, it is written that in the event of the transfer of the property, we can terminate the tenancy agreement early by giving you 2 months' notice. There are over 200 apartments on the Viljandi apartments website and 2 apartments were transferred in 2020. In 2021, 6 apartments were transferred. This should reassure you that the possibility of the transfer of your apartment during the rental period is very small, but we cannot completely rule it out. If you want your apartment not to be transferred during the rental period, the rental price will increase by 10%. If you want this, please contact the broker separately.
